FAQs

Shipping & Orders

When will my order ship?

Most orders are processed within 1–3 business days. Once your order ships, you'll receive a tracking email with delivery details.


Do you ship internationally?

Yes - we ship worldwide 🌍

Shipping rates and delivery options are calculated at checkout based on your location.

Important: International orders may be subject to:

  • Customs duties
  • Import taxes
  • Local fees

These charges are the responsibility of the customer and are not included at checkout.


How long does shipping take?

  • U.S.: 5–10 business days after shipment
  • International: Typically 7–21 business days, depending on destination and customs processing

Delivery times are estimates and may vary.


How much is shipping?

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

We offer free standard shipping on U.S. orders over $49 (before tax and after discounts).


Do you accept returns?

We accept returns on unused, unopened items in original packaging within 14 days of delivery.

Due to the nature of personal care products, we cannot accept returns on opened or used items.


What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery at care@saavynaturals.com with:

  • Your order number
  • Photos of the issue

We'll review and resolve it quickly.


Can I cancel or change my order?

Yes - if your order has not yet been processed. Please contact us as soon as possible at care@saavynaturals.com.


Ingredients & Benefits

Are your products cruelty-free and vegan?

Yes. Saavy Naturals is Leaping Bunny certified cruelty-free, and all our products are formulated without animal-derived ingredients. We never test on animals - and never have.


Are your products free of parabens, sulfates, and other common irritants?

Yes - across every product in our catalog. Every Saavy Naturals formula is made without:

  • Parabens
  • Sulfates (SLS / SLES)
  • Synthetic fragrances
  • Phthalates
  • Mineral oil
  • PEGs
  • Phenoxyethanol
  • Propylene glycol
  • Petroleum products
  • Artificial colors
  • Gluten
  • Soy

This list applies to the entire Saavy Naturals line - not only the baby collection.


What is Kukui Nut Oil, and why do you use it?

Kukui Nut Oil is a cold-pressed plant oil from Hawaii's kukui tree - long known as the "tree of life" and prized by Native Hawaiians for centuries for its ability to soothe and protect skin. It's naturally rich in linoleic and oleic fatty acids, so it absorbs quickly without greasy residue, making it a hero ingredient in our Tahitian Vanilla line and many of our scrubs and body butters.


Are your products suitable for sensitive skin?

Many customers with sensitive or reactive skin gravitate to our Lavender Chamomile, Bulgarian Rose, and baby lines, which lean on calming botanicals like Chamomile, Calendula, Marshmallow Root, and Aloe Vera. Every skin is different, though, so we recommend reviewing the ingredient list and performing a patch test on the inner arm before full use.


Can I use Saavy Naturals products during pregnancy?

Many of our products contain pure essential oils and plant-derived botanicals. Because pregnancy and skin sensitivity vary so much from person to person, we recommend consulting your healthcare provider before use during pregnancy or breastfeeding - particularly for products containing essential oils like Lavender, Rosemary, Sage, Bergamot, or Tahitian Vanilla.


What's the difference between body cream, body butter, and lotion?

It comes down to texture and richness. Body lotion is the lightest - water-based and fast-absorbing. Body cream is richer and longer-lasting, with more emollient plant oils and butters. Whipped Body Butter is the densest of the three, built on more than 90% organic Shea Butter for serious hydration on very dry, sensitive, or compromised skin.


How long do Saavy Naturals products stay fresh?

Because we handcraft in small batches without synthetic preservatives, our products are best used within 12 months of purchase. Store them away from direct sunlight and high heat. If a product ever looks, smells, or behaves differently than expected, please discontinue use.